In order to provide the quickest fix to the issue you are experiencing, we highly suggest including videos and screenshots of the problem so that we have enough context to understand what is happening. The more information you give us, the fewer questions we have to ask, and thus the faster we can solve the problem for you! If you need a suggestion for a free way to record videos of your screen, we highly recommend Loom.

Important notes:

• Please only submit this form once per issue. You do not need to follow up via email in addition to submitting a report. This can delay the process by moving your message to the end of our inbox.

• Our support hours are Monday-Friday from 10 am to 5 pm Eastern Time. We usually respond within 3 business days but depending on the complexity of the issue we may need a little more time and appreciate your patience.